Are we really locked in?
Don't be ridiculous. You're not really locked in the room. In fact if you want to let yourself out to use the washroom, take a phone call or just get some air it's no big deal we're all adults here. If you've found some way to google the solution in the bathroom you're welcome to do so. I will say that too much in and out drastically reduces the success rate.
Do we need a reservation?
Nope but it helps. If you are having a spontaneous day of adventure call us and we will make one over the phone.
How long will this thing take?
You have 60 minutes to complete the room but you need to come a little early (at least 20 minutes). Come hang out before your time begins. Being late might mess you up and the 60 minutes starts at the time of your reservation. We have excellent coffee and other good stuff that's bad for you in our lounge. We even have an outdoor patio.
Is there a dress code?
Yes of course. Please dress, no one wants to see you naked.
Can we bring the kids?
Yup, we love kids. You even have a couple options. If you have a group of adults with just a few kids they will have a lot of fun scavenging the room for clues and working the mechanical aspects. We are often surprised at how much better some kids are than adults at the puzzles. If you have a group of kids who you would like to have solve the room without adult help let us know and we have a kid friendly versions of each room that we can set up. If all else fails we have a jail and a creepy basement you can put them in.
Is there an age limit?
No limit but children under 18 must have a waiver signed by a parent or guardian. Children under 16 must be accompanied by an old person.
How many can be in our group?
Our rooms work best with 4 - 8 people. More is ok if you all like each other or are very small. After 8 you should consider booking 2 rooms.
Will there be other people in our room?
Just the ones you invite. Avoids awkward situations that way!
Can I get a refund?
No refunds are offered. Contact us and we can apply your payment to another night.
What if I don't like small spaces?
There are a few small spaces in the room but only one person needs to do those parts so you're good!
Will stuff pop out at me or try to grab me?
Just wonderment and awe. There is nothing startling in the rooms.
Can we take photos or video in the rooms?
Duh! No way! We can't let you go willy nilly with your phones putting pictures on your instabook and the likes. It spoils it for others!